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What is IVR?
Interactive voice response (IVR) is a technology that allows humans to interact with a computer-operated phone system through the use of voice and DTMF tones input via a mobile keypad
In simple when customer calls he/she will hear customized welcome tone of his business ex. Welcome to ABC Technologies press 1 for sales, press 2 for support then call will get connected to that particular agent.
Do my business need IVR ?
Yes of-course as they always said "First impression is last impression" so imagine you buy Ivr machine and installed at your office now when customer start calling you then each of your customer will hear Customized welcome tone with your company name then phone will get transferred to appropriate department now when call disconnects then customer will receive thank you message or thank you WhatsApp message now compare the difference with your existing calling system and one good feature if customer calls after office hours he/she will hear that your office is closed.
